Frequently Asked Questions

What is Shaklee?

Shaklee Corporation is an American manufacturer and multi-level marketing distributor of various products: Natural nutrition supplements, weight-management products, beauty products, and household products. The company is based in Pleasanton, California.

Who is the founder of Shaklee?

Forrest C. Shaklee (1894–1985) founded the Shaklee Corporation with his two sons to manufacture nutritional supplements. Shaklee chose the multi-level marketing business model to market their product and began marketing organic, biodegradable cleaning products in the 1960s.

What does Shaklee products do?

Shaklee sets the standard with premium nutrition, beauty, and homecare products. The company believes in a well-developed, transformational approach to enhance your well-being.

How much does it cost to join Shaklee?

There are three ways to join as a Preferred Member:

1. Take the Prove It Challenge and get FREE membership
2. Spend $150 worth of order and get FREE membership
3. Sign up and join for $19.95

Is Shaklee a good vitamin?

Well-Balanced Nutrition

Each serving of any Shaklee products gives essential proteins, ingredients, and minerals

Extra Iron Boost

Shaklee multivitamins are formulated with folic acid, iron, and iodine which makes them a great addition to prenatal supplements.

Is Shaklee natural?

Beyond Organic is the philosophy that Shaklee quality standards go beyond how and where an ingredient is grown.

They look to confirm the purity and potency of ingredients after harvest to guarantee that the product is free of harm from various elements. The company works with the finest suppliers to go above and beyond to verify every ingredients we use after harvest.

What is Shaklee Basic-H® made of?

Basic-H® is composed of ingredients that are biodegradable, derived from abundant minerals, natural fats and oils, and gentle to the skin.

What is the Shaklee Loyalty Rewards program?

Loyalty Rewards is Shaklee’s way of rewarding loyal Preferred Members and Distributors with free products and other great benefits.

Place a monthly Autoship order of $100+ (excluding shipping & handling and taxes) to acquire this exclusive benefit.

How does the Shaklee program work?

Benefits acquired by Preferred Members:

  1. Receive 15% off the retail price on any product
  2. Free shipping on all orders over $150 and flat-rate shipping of $8 on other amount spent
  3. Access to Loyalty Rewards where you can earn points to redeem free Shaklee products from Autoship orders

To know more about Shaklee’s Loyalty Rewards, visit

Benefits acquired by Distributors and above:

  1. Receive 15% off the retail price on any product
  2. Shipping and Handling Banked Dollars – We’re rewarding all Distributors and above by banking what you spend on shipping and handling as points you can redeem for product purchases to reinvest in your business
  3. Earn up to 15% back in points on consecutive qualifying Autoship orders of $100 or more, placed between the 1st and 15th of the month
  4. A free product as your birthday gift when you place an Autoship order of $100 or more between the 1st and 15th of the month

To know more about the Distributors’ benefits, visit

How do I create an Shaklee Autoship order?

You will have the option of placing items on Autoship during your checkout. Members and Distributors can also create Autoship orders from the Manage Autoship page in the profile.

What happens if I miss a month of Shaklee Autoship?


If you miss a month of Autoship, you drop back to the 5% level of points, just like when you started the program, and you do not earn points for that month.

How do I earn Shaklee points?

Earn up to 15% back in points on your consecutive Autoship orders of $100 or more (excluding shipping & handling and applicable taxes). You can have multiple qualifying orders per month.

Make sure that you place an order each month to keep your Loyalty Rewards points. If no Autoship order is placed, you will revert to 5% earning level.
A minimum order of $1 or more must be placed during the month to keep previously accrued points. Point balance will reduce to zero if no order is placed during a calendar month.

Distributors and above can earn points on orders placed between the 1st and 15th of the month, while Members can earn points on qualifying orders the entire month.
Loyalty Rewards points apply to the first $500 in qualifying orders each month.

How long does it take for Shaklee products to ship?

Orders placed before 2 pm EST / 11 am PST, will ship on the same day*, excluding weekends and major holidays. Any order placed beyond that period will be shipped the next business day.

*Shaklee has a peak ordering time from the 28th to the 5th of every month. Same day processing is not guaranteed during this time.

Does Shaklee deliver to my country?

Shaklee is available in the US and Canada.

What are the available shipping methods?

Standard shipments are delivered by either FedEx Ground/Home Delivery, FedEx SmartPost, or USPS.

Expedited shipments are delivered by FedEx Express.

How can I track my order?

You can track your shipments on your Account. Click on “Order History” and “Track” next the order you wish to track.

What is Shaklee's return and refund policy?

Shaklee Corporation will accept returns under the Shaklee Guarantee when the products were purchased by a Member or retail customer directly from Shaklee. A refund will be issued for the full amount paid, excluding the shipping fee, which the customer is responsible for. Customers can return items by completing the following process:

1. Call 1-800-SHAKLEE (1-800-742-5533)

2. Receive appropriate return instructions from Shaklee Agent

3. Ship Product via carrier of choice to:

5650 Greenpoint Drive North
Groveport, OH 43125

When a customer purchases from the inventory of a Shaklee Independent Distributor, the Distributor must provide immediate refunds (or exchanges) on sales of personal use quantities (unit sales) to a consumer who is dissatisfied with the products. A refund will be issued for the full amount paid, excluding the shipping fee.

Shaklee will process returns under the Guarantee provided Distributors submit a Product Experience Report (PER) by phone or mail. Applicable Price Differential and PV will be reversed and deducted from the Distributor and may be reversed and deducted from the uplines of record making the transaction revenue neutral for all parties.

If the purchase price of the returned products is greater than $75, the products must be returned to Shaklee before credit is issued. A Product Return Authorization number must be obtained from Shaklee for these returns, and the customer is responsible for paying the shipping cost on the return.

Note: The Shaklee Guarantee does not apply to product purchased for resale. Water treatment units are covered by a 60-day guarantee and certain warranties rather than by the Shaklee Guarantee.