Refund and Return Policy

Refund & Return Policy

Shaklee Corporation will accept returns under the Shaklee Guarantee when the products were purchased by a Member or retail customer directly from Shaklee. A refund will be issued for the full amount paid less shipping which the customer is responsible for. Customers can return items by completing the following process:

Call 1-800-SHAKLEE (1-800-742-5533)

Receive appropriate return instructions from Shaklee Agent.

Ship Product via carrier of choice to:
5650 Greenpoint Drive North
Groveport, OH 43125

When a customer purchases from the inventory of a Shaklee Ambassador, the Ambassador must honor the Shaklee Guarantee by providing immediate refunds (or exchanges) on sales of personal use quantities (unit sales) to a consumer who is dissatisfied with the products. A refund will be issued for the full amount paid less shipping which the customer is responsible for.

Shaklee will process returns under the Guarantee provided Ambassadors submit a Product Experience Report (PER) by phone or mail. Applicable Price Differential and PV will be reversed and deducted from the Ambassador and may be reversed and deducted from the uplines of record making the transaction revenue neutral for all parties.

If the purchase price of the returned products is greater than $75, the products must be returned to Shaklee before credit is issued. A Product Return Authorization number must be obtained from Shaklee for these returns, and the customer is responsible for paying the shipping cost on the return.

Note: The Shaklee Guarantee does not apply to product purchased for resale. (See Inventory Returns below.) Water treatment units are covered by a 60-day guarantee and certain warranties rather than by the Shaklee Guarantee.

Inventory Returns

To obtain refunds for inventory returns (as opposed to consumer refunds under the Shaklee Guarantee), Shaklee Ambassadors must resign their ambassadorships. Inventory returns consist of products purchased for resale or in quantities that could be construed to be greater than an individual or individual family could be reasonably expected to consume. In addition, returns of Business Boosters, as well as Ambassador Welcome Packs, are considered inventory returns for purposes of this policy. The Company will accept returns of product inventory as long as the products:

• Are in good, salable condition. Products for return must not be past their expiration date, if applicable, or the shelf life of the products. They must have been purchased less than one (1) year before the date of return. (In the states of Georgia, Louisiana, Massachusetts and Wyoming, there is no time limitation on the return, but the products returned must be in good, salable condition.)
• Are unopened, with seals and labels intact, except in the case of Business Boosters and Ambassador Welcome Packs. The products contained in the Business Boosters and Ambassador Welcome Packs must be unopened, with seals and labels intact.
• Show a printed expiration date on the label (if applicable) that is three or more months after the date of return.

The resigning Ambassador is responsible for the cost of shipping the returned products to Shaklee.

Shaklee will make the refund at the purchase price and will deduct from the refund the bonuses paid to the resigned Shaklee Ambassador on the returned inventory, as well as a 10% handling charge. Shaklee reserves the right to recapture bonuses and Price Differential from the upline Shaklee Ambassadors and Business Leaders who were paid those bonuses on the products returned. In the case of Prove It Challenge and Meology Prove It Challenge, Shaklee will recapture all bonuses from the upline Shaklee Ambassadors and Business Leaders who were paid those bonuses on the returned packs. Shaklee reserves the right to recapture Prove It Challenge, and Meology Prove It Challenge Bonuses and Rank Up Bonuses in circumstances where Shaklee determines that the volume used to qualify for the bonuses was due in whole or in part to Business Boosters or any other products that were later returned.

Note: The Shaklee Guarantee does not apply to product purchased for resale. (See Inventory Returns below.) Water treatment units are covered by a 60-day guarantee and certain warranties rather than by the Shaklee Guarantee.

Shipping and Handling Charges

Ambassadors’ shipping and handling fees are banked as points as part of our Loyalty Rewards program, to be redeemed for product. Shaklee shipping and handling fees are based on the total product purchase price (excluding tax and shipping/handling) of your order.

Surcharge on Heavier Items:  In addition to the rate schedule above, Basic-H 5-gallon pails and 30-gallon barrels will have a surcharge to offset the extra cost of delivering those items. The surcharges are $35.26 for the 5-gallon and $135 for the 30-gallon supply sizes.
*Business days are Monday thru Friday.  Business days do not include Saturday, Sunday, or FedEx/USPS holidays. Expedited shipping is not available for new join orders.
^†Processing Delays may occur during holidays and peak ordering times.  Peak ordering occurs from the 28th to the 5th of every month.

Tracking Shipments
You can track your shipments by visiting your Account, clicking on Order History and then on Track next to the order you wish to track.

Have more questions? 
Please see below or contact Shaklee Customer Service at 1-800-SHAKLEE (1-800-742-5533) or customercare@shaklee.com.

Shaklee Customer Service Hours of Operation:
Mon-Fri, 6 am to 7pm Pacific
Saturday, 7 am – 4 pm Pacific

Carriers and Shipping Options

What carriers does Shaklee use for delivery?
We ship with FedEx and USPS.

You can sign up for the free FedEx Delivery Manager^®: https://www.fedex.com/apps/fdmenrollment/
With this program, you can receive notifications, redirect your delivery to one of thousands of FedEx hold for pick-up locations, request vacation holds, provide specific delivery instructions, and more.

You can sign up for the free Informed Delivery^®: https://informeddelivery.usps.com
With this program, you can sign up for text or email notifications, schedule delivery alerts, request redelivery, enter USPS Delivery Instructions^™, and more.

What shipping services are available?
Standard shipments are delivered by either FedEx Ground/Home Delivery, FedEx Ground Economy, or USPS.

Expedited shipments are delivered by FedEx Express.

Can I add Signature Required or Insurance to my delivery?
Currently, Shaklee does not offer the option to add additional services such as signature required or insurance.

Can I ship to my PO Box?
Yes, USPS will deliver to PO Boxes.  FedEx will also ship to a PO Box if you address the order to your name and use the street address of the Post Office location where your PO Box is located.

Can I ship to a FedEx Hold at Location?
Yes. You can set your delivery address to a FedEx Hold at Location site during order entry.  You can also reroute your package while in transit, free of charge, to a FedEx Hold at Location site via FedEx Delivery Manager.

Shaklee also reserves the right to require use of FedEx Hold at Location site for some deliveries.

What do I need to pick up my order at a FedEx Hold at Location?
Packages to a FedEx Hold at Location can only be picked up by the recipient listed on the shipping label.  Please bring a government issued photo ID to pick up your order.  Orders must be picked up within one week.  Contact your FedEx Hold at Location site if you are not able to retrieve your package within a week.  They may extend the holding period.

Can I ship my order internationally?
Currently, orders may only be shipped within the US, certain US territories, and to APO/FPO military addresses.   We are unable to ship orders internationally.  You can work with private package forwarding services to send personal consumption orders to other locations.  It is your responsibility to adhere to that location’s import regulations.

Is free shipping available?
The Shaklee Preferred Rewards program offers a variety of benefits to our Members and Ambassadors. 

• Members get $8.99 Flat Rate shipping on all orders under $150, and Free Shipping on all orders $150 and above (excluding 5- and 30-gallon Basic-H^® purchases).    
• Ambassadors’ shipping and handling fees are banked as points as part of our Loyalty Rewards program, to be redeemed for product.

For more information on the Shaklee Rewards program for Members, click here. 
For more information on Ambassador Rewards, click here.

What carrier is standard service?
Standard service utilizes FedEx Ground/Home Delivery, FedEx Ground Economy, USPS Priority Mail and USPS First Class Mail. Carrier selection is determined by our system at time of shipping by calculating on-time delivery commitment via the lowest cost carrier. If you choose to purchase an expedited service, your carrier selection will not be altered by our system.

Shipping Times

When will my order ship?
Orders placed before 2 pm EST / 11 am PST, will ship same day*, excluding weekends and major holidays.  If placed after 2 pm EST / 11 am PST, your order will ship the next business day.
*Shaklee has a peak ordering time from the 28th to the 5th of every month.  Same day processing is not guaranteed during this time.

When can I expect to receive my order?
We strive to have every order deliver within 2 to 7 days from date of order placement for the Contiguous US.  There are other options to expedite shipping if time is more important than cost.  We offer only standard service to offshore locations which may take longer due to the longer distance to travel and the remoteness of the location. 

How can I get my package faster?
Placing your orders Sunday and Monday will generally avoid weekend delays when shipped standard service.  When speed is more important than cost, you can choose to expedite your order via FedEx next day, two-day or three-day delivery service.  Please note, these services do not deliver on Saturday or Sunday.

What days are considered business days?
Business days are Monday – Friday, not including Saturday, Sunday or any USPS or FedEx holidays.

Why did I receive my order in two or more boxes and delivered on different days?
Larger orders which require multiple boxes may be processed in separate parts of the Shaklee Distribution Center and may ship via different carriers.  This is done to optimize the pick/pack operation and cost of delivery to minimize your shipping and handling fee.

What can I expect if one or more of my products is on backorder?
If you are a business leader, once the backordered item is in stock, your backorder will ship with your next order.  Keep in mind, your backorder will only ship with the next order when the delivery addresses match.

If you are not a business leader, once the backordered item is in stock, your backorder will ship immediately.

Orders for backordered items can be cancelled at any time prior to shipment by calling 1-800-SHAKLEE (1-800-742-5533).

General Packing / Shipping Questions

Why didn’t the carrier adhere to the special delivery instructions I listed in the address or on FedEx Delivery Manager?
Please do not list any special instructions in any of the address lines when placing your order.  Only your verified address should be listed in this section.  Adding additional notes (e.g. leave on back porch) will often cause delays in delivery as well as possible package returns for ‘bad address’.  You can request special delivery instructions on FedEx Delivery manager, but it is up to each driver to follow these requested instructions.  If you have delivery issues or a special delivery request, please work with your local carrier delivery hub to accommodate these requests.

I didn’t receive an order confirmation email.  What do I do?
If you didn’t receive your order confirmation email, you can verify the tracking for your order by visiting Shaklee.com or contacting Shaklee Customer Service at 1-800-SHAKLEE (1-800-742-5533) or customercare@shaklee.com.

I only received some of the items I ordered.  Where are the rest of them?
Your order may have been shipped in multiple boxes which may deliver on different days.  Please utilize your shipping confirmation email(s) to determine if there is another package still needing delivered.  If all packages have been received and an item is missing, please contact Shaklee Customer Service at 1-800-SHAKLEE (1-800-742-5533) or customercare@shaklee.com.

I’m concerned about my packages delivering to my home and sitting out all day.
There are a variety of ways to ensure you receive your shipment.

• Shipments can be sent to a work address
• Shipments can be sent to a trusted neighbor or another safe location
• Deliveries via FedEx Home Delivery and FedEx Express can be managed and monitored using FedEx Delivery Manager
• Some areas offer subscription or one-time fee:  delivery, messenger, or courier services
• Many city and urban areas have businesses who rent secure parcel lockers or private mailboxes

What if my package is left in the sun or heat?
Short term exposure to high temperatures, such as a package stored in direct sun or the trunk of a car, will not cause Shaklee products to lose nutritional value.  It may, however, cause minor physical changes to a product, particularly soft gelatin capsules which may become stuck together.  Allowing the capsules to cool and then inverting the bottle and tapping on a hard surface will usually unstick the capsules.  However, their nutritional delivery will not be affected.  For maximum stability, products should always be stored in a cool, dry place.